Frequently Asked Questions
Everything you need to know about shopping with Keans Claremorris.
What are your standard delivery times and costs?
We offer nationwide shipping across Ireland. Standard delivery typically takes 3-5 working days. Shipping costs are calculated at checkout based on the size and weight of your order, with free delivery available on orders over a certain threshold.
What is your return policy for online purchases?
If you are not completely satisfied with your purchase, you can return the item within 14 days of receipt. The product must be in its original condition, unused, and in its original packaging. Please include your proof of purchase to ensure a smooth refund process.
Can I choose 'Click and Collect' for my order?
Yes, we offer a convenient Click and Collect service at our Claremorris store. Simply select the 'Pick Up' option during checkout, and we will notify you via email as soon as your items are ready for collection.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. For added security and convenience, we also support digital payment options such as PayPal, Apple Pay, and Google Pay.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number. You can use this number on our courier's website to monitor your shipment's progress in real-time.
Are the products sold at Keans Claremorris covered by a warranty?
Yes, all our products are sourced from reputable manufacturers and come with a standard manufacturer's warranty. If you encounter any defects or issues with your purchase, please contact our customer service team for assistance.